Terms & Conditions

By placing an order in person, over the phone or by email, customers are bound to the following CBS Cleaning Terms and Conditions:

SERVICES
By placing an order over the phone and by email customers are bound to the following CBS Cleaning’ Terms and Conditions:

1. REGULAR Commercial CLEANING
1.1: The customer agrees to sign
1.2: CBS Cleaning fees are payable by Bank Transfer in advance or by Cash on the day. These will be paid into our nominated account as per cleaning schedule.
1.3: CBS Cleaning reserves the right to suspend cleaning services if monthly payments are missing.
1.4: The sales advisors can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer’s house. Please note that the cleaner may discuss a variation on the planned duration if, in practise, it appears to be required.
1.5: CBS Cleaning agrees to provide a task list and all cleaning detergents and equipment (vacuum cleaner, mop, bucket and portable ladder) required to carry out the service, unless other arrangements have been made with.
1.6: If collection of keys is required from a location outside the postal code area charges may apply.
1.7: A monthly payment will be refunded only if the customer does not require cleaning services for more than 4 weeks.
1.8: CBS Cleaning will not be held responsible for any alarm systems. Customer should give any special instructions for deactivation/activation of any household alarm systems.

1.9: One month minimum contract length applies for all Regular Cleaning Services.
1.10: All the cleaners registered with us and working on our behalf have been fully screened
through a personal interview and checking of references and employment history.
1.11 Access to power and water would be helpful although it’s not necessary.
1.12: In case of a complaint, CBS Cleaning requires to be notified within 24 hours after
completion of the cleaning work.
1.13: All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, items of sentimental value, art and antiques.

2. END OF TENANCY CLEANING / SPRING CLEANING / MOVE IN & OUT CLEANING /PROFESSIONAL CLEAN / AFTER PARTY CLEAN
2.0: CBS Cleaning reserves the right to amend the initial quotation, should the client’s original requirements change.
2.1: If collection of keys is required from a location outside the local area, a transport fee may apply.
2.2: The Client must allow the cleaner access to hot water and power.
2.3:CBS Cleaning’ will not be responsible for triggering any alarm systems. Customers should give any special instructions for deactivation/activation of any household alarm systems.
2.4: CBS Cleaning will provide all cleaning detergents and equipment (vacuum cleaner, mop, bucket and portable ladder) required to carry out the service, unless the customer want to supply their own
2.5: The sales advisors can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer’s house. Please note that duration may vary therefore a degree of flexibility is required.
2.6: All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, items of sentimental value, art and antiques.
2.7 In case of a complaint, CBS Cleaning requires to be notified within 24 hours after completion of the cleaning work.

3. AFTER BUILDERS CLEANING
3.1: CBS Cleaning reserves the right to amend the initial quotation, should the client’s original requirements change.
3.2: If collection of keys is required from a location outside the postal code area of the cleaning scheduled, charge may apply.

3.3 The Client must allow the cleaner access to hot water and power.

3.4: CBS Cleaning will not be responsible for triggering any alarm systems. Customers should give any special instructions for deactivation/activation of any household alarm systems.
3.5: CBS Cleaning will provide all cleaning detergents and equipment (vacuum cleaner, mop, bucket and portable ladder) required to carry out the service.
3.6: The sales advisors can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer’s house. Please note that duration may vary therefore a degree of flexibility is required.
3.7: All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, items of sentimental value, art and antiques.
3.8: The Client must arrange a suitable parking space for Company vehicles within close proximity of the property and to cover any parking/congestion expenses, if applicable.

4. ONE-OFF GENERAL CLEANING
4.1: CBS Cleaning can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer’s house. Please note that duration may vary therefore a degree of flexibility is required.
4.2:
4.3: If collection of keys is required from a location outside the postal code area of the cleaning scheduled, £10 charge may apply.
4.4: CBS Cleaning will not be responsible for triggering any alarm systems. Customers should give any special instructions for deactivation/activation of any household alarm systems.
4.5: All the cleaners registered with us and working on our behalf have been fully screened through a personal interview and checking of references and employment history.
4.6: We do not employ the cleaners. All the cleaners are self-employed and the payment of Tax and NIN as a vetted independent person is their own responsibility.
4.7: The Client must allow the cleaner access to hot water and power.
4.10: By entering under this Terms and Conditions with CBS Cleaning, after the termination of the cleaning service providing by CBS Cleaning the Client must not hire or use any home-related services provided by a present or past cleaner introduced to CBS Cleaning. If the Client does wish to hire or use home-related services provided by such a cleaner our referral fee is £250.

4.11: In case of a complaint, CBS Cleaning requires to be notified within 24 hours after completion of the cleaning work. No claims will be entertained after the above time limit.
4.12: All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, items of sentimental value, art and antiques.
4.13: The insurance policy is subject to a number or further terms and conditions available from the CBS Cleaning. Any damage caused by bleach is not covered. CBS Cleaning will not arrange for the insurance referred to if the CBS Cleaning fee has not been paid by the Client in accordance with terms and conditions of this agreement. An insurance taken out by the Client may void the insurance policy in this clause in which even and loss will only be recoverable under the policy of the Client.

5. PAYMENTS
5.1: Payment is requested on completion on the day of the cleaning session.
5.2: Payment can be made in cash on completion of the service
5.3: Payment can be made by cheque on completion, please make the cheque payable to CBS Cleaning. If paying by cheque, a cheque guarantee card is required and the customer will be responsible for all bank and legal charges resulting from a dishonoured cheque.
5.4: Payment can be made via Bank transfer or cash. CBS Cleaning will not share the customer’s card details with a third party.
5.5: If payment is not made after 30 days of invoice then the account will be passed to our collections agency, after which a charge of 15% on top of the initial invoice due, will be added to the debt. You agree as part of this contract to pay this sum which represents our reasonable costs in collecting the unpaid amounts.

6. COMPLAINTS & CLAIMS
6.1: The customer accepts and understands that poor service, breakage/damage or theft must be reported within 24 hours from the service date. Failure to do so will entitle customer to no refunds or recovery cleanings.
6.2: CBS Cleaning may require the presence of the customer or his/hers representative in the beginning and at the end of the cleaning session as an inspection can be carried out and if any corrections, should be made on the same day.
6.3: If the customer has scheduled an inventory check then it must be scheduled to commence no later than 24 hours after the cleaning job has been carried out.
6.4: CBS Cleaning may take up to 7 working days to respond to a complaint.
6.5: CBS Cleaning will not accept a complaint based on an Inventory check report, filed more than 24-hour after the cleaning session.
6.6: Complaints are accepted verbally over the phone and in writing (letter, email or fax). Complaints must be reported on completion or in the following 24-hour.
6.7: All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, jewellery, items of sentimental value (the customer will be credited with the items present cash value), art and antiques.
6.8: Key replacement/locksmith fees are paid only if keys are lost by our operatives. There is a £30 per household liability limit.
6.9: CBS Cleaning agrees to keep all customers’ information confidential.

6.10: In case of damage CBS Cleaning will repair the item at its cost. If the item cannot be repaired ‘The Lemon Cleaning Company’ will rectify the problem by crediting the customer with the item’s present actual cash value toward a like replacement from a ‘The Lemon Cleaning Company’s source upon payment of cleaning services rendered.

7. INSURANCE 

7.1: CBS Cleaning reserves the right to refuse to share any of the confidential company’s documents.

8. CUSTOMER SATISFACTION
8.1: Customer understands that he/she is not entitled to any refunds.
8.2: If the customer is not completely satisfied with a cleaning job, ‘CBS Cleaning will re-clean any areas and items to customer’s satisfaction. Therefore the customer must allow the cleaner to be returned.
8.3: Customer may be present at all times during the recovery-clean. CBS Cleaning reserves the right not to return a cleaner more than once.

9. LIABILITY
9.1 CBS Cleaning reserves the right not to be liable for:
9.2: Completing tasks which are not stated on our task list;
9.3: Cleaning jobs not complete due to the lack of suitable cleaning detergents and/or equipment in full working order, hot water or power;
9.4: Third party entering or present at the customer’s premises during the cleaning process;
9.5: Wear or discolouring of fabric becoming more visible once dirt has been removed;
9.6: Failing to remove old/permanent stains that cannot be removed using standard carpet cleaning methods;
9.7: Existing damage or spillage that cannot be cleaned/removed completely using provided by the customer cleaning detergents and equipment or standard carpet cleaning equipment;
9.8: Any damages caused by a faulty or not in full working order detergents/equipment supplied by the customer.
9.9: If the customer has got items which need special cleaning methods and special cleaning detergents, CBS Cleaning Reserves the right to refuse the provision of the cleaning detergents.
9.10: CBS Cleaning will advise the client to provide the specific cleaning detergents and to pass cleaning instructions to the sales advisors when placing the order or give instruction to the present cleaner;

10. CANCELLATIONS
10.1: REGULAR DOMESTIC CLEANING
10.2: Customer may cancel or adjust the time of a cleaning visit/s by giving at least 24 hours advanced notice.
10.3: Customer agrees to pay the full price of a cleaning visit if the customer cancels or changes the date/time less than 24 hours prior to the scheduled appointment.
10.4: Customer agrees to pay the full price of the cleaning visit in the event of a lock-out caused by our cleaners being turned away; no one home to let them in; or problem with customer’s keys.
10.5: Customer may terminate the cleaning service by giving 4 weeks (28 days) advanced notice in writing and specifying the last cleaning date and give reason.
10.6: END OF TENANCY CLEANING/ SPRING CLEANING / AFTER PARTY CLEAN/COMMERCIAL CLEANING.
10.7: 24 hours notice is required if customer should either decide to cancel or re-schedule a cleaning appointment.
10.10: AFTER BUILDERS CLEANING:
10.11: 24 hours notice is required if customer should either decide to cancel or re-schedule a cleaning appointment.
10.12: ONE OFF GENERAL CLEANING:
10.13: 24 hours notice is required if customer should either decide to cancel or re-schedule a cleaning appointment.

11. AFTER CANCELLATION OF THE CLEANING SERVICE
11.1: By entering into a service agreement with CBS Cleaning, the customer agrees that after the termination of the cleaning service he/she will not hire or use any domestic services provided by a present or past cleaner introduced to the customer by CBS Cleaning. If the customer wishes to hire or use domestic services provided by such a cleaner then he/she must pay a referral fee of £250. These terms and conditions shall be governed by the relevant United Kingdom law, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the
relevant courts of the United Kingdom. ‘CBS Cleaning reserves the right to make any changes
to any part of these terms and conditions without giving any prior notice. Should any of the
above clauses change all existing customers will be notified. Please check this website for
updates.

12.Carpet/upholstery Cleaning

12.1. It is you as the client’s responsibility to ensure the services detailed and the areas covered are those required by you. We ask you to provide us with accurate details, about the carpeted area, e.g. size of rooms.
12.2. We ask you to clear all tables and chairs beforehand, where possible, in order to facilitate cleaning and to prevent damage done to other items on the premises. All fragile and breakable items placed on the floor must be secured or removed.
When it is needed, we can move furniture provided it is not too heavy for a single person to move it.
When it is needed, we can move pieces of upholstery, e.g. cushions, to do upholstery cleaning.
However, it is the responsibility of clients to allow time for drying out before arranging them back to where they belong.
12.3. You just provide access to power and water free of charge and all our employees are instructed not to use office telephone lines without prior consent. All our employees will be warned not to read or divulge any data left out on the clients’ premises and to respect their privacy.
If any estimate is given on how long it will take to do the job, this is only an estimate based on the average time it takes to clean a property of similar size. CBS Cleaning will charge per clean rather than per hour so that we can work at our own speed and still get paid for the professional clean we provide.
12.4. We supply all the cleaning materials and high-powered professional equipment required for the carpet cleaning.
12.5. We will follow the client’s security procedures, e.g. checking all windows and doors and activating the security alarm on the building before leaving the premises.
12.6. In the event of the cleaning being prevented by the customer and / or its employee’s or agents including by a trade dispute, it shall be considered as performed and the charge for the said cleaning shall be payable as compensation for time lost and wages paid. This shall include any period where the customer has extended the closure of its premises excess of any statutory holidays (e.g. over the Christmas period).

12.7. Please note we can work on statutory holidays, local holidays, Weekends: Saturdays & Sunday, these however will incur a more expensive rate.
12.8. All staining will be individually treated but depending on circumstances and cause When cleaning rugs and carpets, it is the responsibility of clients then to allow time enough for drying out after the cleaning has been done.
Please note we will not be held liable for work not completed, or not completed to a good standard, if other people are present in the property when our carpet cleaners are carrying out the job.

13. Staff
13.1. We may replace your regular cleaner at any time due to illness or change of circumstances in order to fulfil our obligations to you. We will exercise discretion when we
allocate cleaners to perform the task and notify you as soon as we reasonably can.
13.2. All our staff are fully trained to handle the chemicals we use. We use a traffic light system to differentiate between chemicals therefore we request that ONLY fully trained persons should handle them. Improper use of chemicals can cause serious damage or injury.

14. Pressure washing

A) Water source: By Agreeing for CBS Cleaning to carry out the job of pressure washing, you agree to provide CBS Cleaning, the right to use an on-site water supply as needed to complete the stated project without compensation. If an exterior water supply is required, it will be at an additional charge. It is the customer’s responsibility to make sure the water supply is on and in working order before we arrive. Additional charges will be applied if water is not available.
B) Electricity: You also agree to provide CBS Cleaning,, the right to use an on-site source of electricity as needed to complete the stated project without compensation. If an exterior source is required, it will be at an additional charge.
C) Colour and Tone Concerns: The properties, species, age and weather can greatly affect the resulting colour or tone of the stain. Note: Variances may occur on individual boards as well as total project as densities and other characteristics vary across and throughout the wood/tile/stone. CBS Cleaning, and its associates attempt to represent final finish colour and tones as best as possible. While we can often give you an idea of the overall colour or tone you must expect some variance in the overall finish.
D) Courtesy: While CBS Cleaning is on location and performing work on your property, you are responsible for keeping all children and pets, as well as other individuals away from the work area. Children and pets must be kept off the work surface for at least 24 hours after our work is completed. This is for your safety as well as our own.
E) Payments: Payments to CBS Cleaning, are due as per the contract schedule and are to be paid by bank transfer or cash. All balances are ALWAYS due before the start of any job. Any variance to this policy must be agreed upon and in writing on our contract. Late charges will be immediately assessed on all balances not paid in accordance with contract terms. The customer agrees to pay any collection cost incurred by CBS Cleaning,. related to the collection process of outstanding balances.
F) Scheduling: Scheduling in a business which productivity relies upon the weather can be difficult. Inclement weather may affect scheduling. We try our best to keep scheduling conflicts to a minimum, however, circumstances that are beyond our control may affect your project start and completion dates. You will be notified of any changes.
G) Removal & Replacement of Deck Contents: Removal and replacement of grills, deck furniture, planters and any other items are the responsibility of the homeowner. Should we need to remove items from the deck, we will not be responsible for any damage, breakage or for storage issues. An additional charge may be applied for time and labour devoted to the removal of these items.

H) Damages: CBS Cleaning is not responsible for damages due to improperly installed siding, loose shingles or siding, broken or opened windows, improperly sealed windows and doors, wood rot, defective construction, improperly secured wires, loose or improperly installed gutters and leaders and improper caulking. In every aluminium siding case and in some cases with vinyl siding, the sun and weather will bleach the colour or cause fading. Power washing, which entails removal of chalky, gritty or failing surface materials may cause the faded aspects of the vinyl or aluminium to stand out.
I) Stains: Some stains cannot be removed by power washing. Tree sap, artillery fungus, splatters from stains and paints are examples of materials that cannot be removed by
conventional means. We make every attempt to point these areas out to the customer when quoting the project. Sometimes these stains cannot be removed at all.
J) CBS Cleaning, expects your property to be in good repair and weathertight. This includes but is not limited to all electrical service including receptacles and light fixtures. Doors and windows shall also be weathertight. CBS Cleaning, is not responsible for damages as a result of water infiltration from poor or improper installation, maintenance or repair of electrical related items or doors or windows. CBS Cleaning cannot guarantee removal of artillery fungus from exterior house surfaces.
K) Windows may become water spotted as a result of our services. Window cleaning is NOT included.
L) Please note that some grout, sand or patio filling may come loose or broken during pressure washing, CBS Cleaning,will not be held responsible for this, if any surface needs to be repointed, rejointed or filled CBS Cleaning reserves the right to charge extra after the initial quote.

16. Our Obligations
16.1. The company shall provide the services both timely and professionally, using reasonable care and skill.
16.2 The company will be responsible to provide the necessary materials to perform its obligations in regard to the agreed service in this contract. Any additional services will need to be paid for separately.
16.3. The company will reasonably report any matters which interfere with, and or its ability to perform the service to the client.
16.4. In pursuance to the company’s obligations, we may delegate authority to a third party to provide services to you where it is fitting to do so, or where the company is not able to provide the service. In such event the company will expressly seek the client’s authority to delegate the service.
16.5. It is our duty to observe all health and safety rules, regulations, policies and practices at work in accordance with the law, however the client has an equal responsibility.
16.6. The company will keep up to date its insurance policy to cover all liabilities arising from any breach committed by us. We will provide a copy of the certificate upon request.
16.7. We will make restitution where a breach of these terms has been committed by us or compensate for any liability arising from our negligence.
16.8 In order to provide a smooth service, the company will as far as practically possible comply with the client’s policies and practices. Where it is not practical to do so, the client fully agrees to settle the matter on the company’s terms.

17. Client’s Obligations
17.1. The client will immediately provide all information required to us in order for us to provide the service.
17.2. Allow us unrestricted access, including parking for the duration of the service to the property or service address in order for us to provide the service.
17.3. Provide basic amenities or access to basic amenities without charge at the service address which is necessary for the company to perform the service.
17.4. To provide a safe storage area for us to store equipment including any Vacuum cleaners, buckets, chemicals etc at the premises.
17.5 To be responsible for providing keys or access to the premises or service address. This also includes any keys, or storerooms code, or any other rooms we will need to have access to. (Whether for cleaning or for storage of our equipment.)
17.6. To keep secure our equipment while on your premises, and immediately compensate us for any loss or damage to our equipment while in your possession.
17.7. To observe all health and safety policies, regulations, and best practices according to law or recommended by us.
17.8. To pay promptly for the service, and any additional services including the cost of providing additional services from a third party.
17.9. To notify us immediately of any changes in circumstances, including changes in working hours, delays, lockouts, change of address, or any other reason which may affect our ability to provide you the service.

The customer will be required to pay a deposit for any works, which include parts (repairs and installations). The deposit sum will amount to either half of the job total or the parts total, whichever is greater. Deposits are non-refundable and payable on booking in the work. (if we do not receive this deposit, we will not carry out our work)

Gutter Clean

All parts relating to any work we have completed for the customer remain the property of the company until the customer settles the full invoice total for the work.
By using our service, you agree to pay the full quoted amount on completion of the works. All our prices are fixed, however if the customer provides improper details and information then the company has the right to amend any previous evaluations and may increase the price originally quoted for.
In the event that one of our technicians discovers an issue during the works which will require significantly increased labour time and/or different parts/materials than the originally quoted, a re-quotation will be provided to the customer.

The customer agrees to allow our technicians access to the property during the allotted job time. If the customer is not going to be present at the property during this time then the necessary arrangements should be made to ensure our technicians still have access to the client’s gutters and an electrical source for our gutter vacuum and these should be detailed to us at the time of the booking. The company will provide the customer with an estimated one-hour time slot in which our technicians will arrive at the property. While the company strives to keep to these allotted appointment times, factors beyond our control such as heavy traffic or road works may result in our technicians arriving later than their estimated arrival time. All works are subject to weather conditions and in the event of frost or heavy rain, the company reserves the right to reschedule the job to another date as agreed with the customer.

Clean and Sanitary Condition. Tenant agrees to keep the interior of the Premises clean and in sanitary condition as required by the health, sanitary and police ordinances and regulations of any political subdivision having jurisdiction and to remove all trash and debris which may be found in or around the Premises. Tenant further agrees to keep the interior surfaces of the Premises.

Deep Clean

1.Our cleaners deep clean all areas within the property- kitchen, living room, bedrooms, bathroom and toilets. If you wish to target any specific areas and do a partial deep clean, please kindly let us know and our Customer Service team will revise the duration and the quote.

2.It is not necessary to be on the property. You can let the cleaner into the property (or instruct where to collect the keys) and arrive by the end of the session. You can alternatively advise the cleaner how to lock and where to leave the keys (if applicable).

3.The number of cleaners will depend on the availability and the size of the property. If you have a large property and prefer a shorter duration, our customer service team can check for the availability of 2 or more cleaners.

Abuse / discrimination
We operate a zero-tolerance policy towards verbal, physical and sexual abuse of staff and customers. This includes intimidation, bullying, harassment, and discrimination in any form. We will prosecute or seek the maximum penalty under English law in the event of such abuse. Additionally, we may report it to the police, and seek compensation where appropriate.